The beginning of each semester at Texas A&M-San Antonio is marked with increased calls to the IT department. A large amount of these calls are for relatively low-priority requests, such as requests for assistance in navigating university-wide platforms or setting up dual-factor authentications for new students and faculty. The IT department wanted to explore other options so that university members could have access to resources that would guide in troubleshooting a variety of low-priority technical issues.
I designed and developed eLearning resources for the Information Technology Services Department at Texas A&M – San Antonio. The resources were created using Articulate 360, Camtasia, and Adobe CC; aiming to assist staff, faculty, and students in learning how to effectively utilize the university’s integrative systems. These resources were made accessible through department websites and databases, enabling quick access and relieving the pressure on customer service lines.