Help Desk Solutions

I developed instructional systems for the Connected Beyond the Classroom initiative. While embedded with the Digital Inclusion team, it was my job to provide modules and job aids on our Blackboard learning management system. I interviewed SMEs and shadowed technicians to ascertain strategic and practical methods for improving job performance. Our modules prepare trainees to troubleshoot LTE network systems throughout various school districts in San Antonio. My tools mainly consisted of Accredible 360, Camtasia, and Adobe Creative Cloud.

Information Technology Services

As a supporting member of the Texas A&M’s ITS department, I was regularly tasked to analyze and edit training videos provided to me by our team. These videos were edited with Camtasia and incorporated into Storyline 360 modules. Our instructional systems were used to help with onboarding new staff, providing guidance for faculty, and helping students troubleshoot technical issues.

Intercultural Development Research Association

The Intercultural Development Research Association invited me to their team for project VisionCoders. This project allowed me to work with teachers to help them assemble a coding curriculum for 8th grade students. I provided consultation on which educational technologies to use, such as the Schoology learning management system. I developed numerous interactive lessons on using so students can develop their own educational games.

Accredible Digital Credentials

Texas A&M San Antonio uses the Accredible digital credentialing platform to design and award certificates and badges to students and staff. As one of the first Accredible administrators, I learned the software from the ground up in order to develop a training system that is used by staff and faculty. This training system included Storyline 360 modules and job aids that are housed on a Blackboard learning management system. I also used Accredible to gamify training by awarding certificates and badges to the Digital Inclusion trainees in their Help Desk Solutions course.

Cozy English Academy

I helped a Japanese start-up develop eLearning modules to teach students English. This was my first experience as a freelance eLearning developer and it helped me to hone my development skills with authoring tools like Storyline, Captivate, Camtasia, and Adobe Creative Cloud. As a result of my work, Cozy English Academy saw a drastic increase in customer acquisition, resulting in a 308.64% growth of revenue (see images below for verification).


These are some of my personal works using a variety of authoring tools to delve further into my hobbies of music production and online gaming.